The answer
A blockchain explorer is primarily a data viewer. Some offer wallet-connected write features, but they do not by themselves hold your signing keys or guarantee supported transaction flows.
What to do next
Confirm the wallet is on the correct network, the token is supported and you have native gas. Use the official wallet or application flow where possible.
Etherscan
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Trezor hardware wallet
Related self-custody hardware; verify supported coins, networks and recovery standards. It cannot reverse an already compromised seed or fraudulent transfer.
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Frequently asked questions
Can a read-only explorer fix a token transfer?
No. A new signed transaction or recipient action may be required, depending on the problem.