The answer
The XRP may reach the exchange’s shared address without the information it needs to credit your individual account. Recovery or manual credit depends on the receiving platform.
What to do next
Save the XRP Ledger transaction hash, sending and receiving addresses and intended tag, then contact official exchange support. Do not send a second large transfer to test the fix.
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Trezor hardware wallet
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Frequently asked questions
Can I add an XRP destination tag after the transaction confirms?
No. The original on-chain transaction cannot be edited; the recipient may have an internal recovery procedure.