Gaming rules and answers
Accounts, payments and withdrawals
Identity checks, balances, app controls and payment processes. These answers focus on the actual question, with source references and conditions where applicable.
- Why does a betting app ask for ID after I have already won?
- What's the best way to prove a bookmaker applied the wrong odds?
- How can I get a betting account balance refunded after it was closed?
- Why is my sports bet withdrawal pending for five days?
- What's the best way to check whether a gambling website is licensed in Australia?
- What is the difference between a gambling licence and a company registration?
- Can a bookmaker change my odds after I press the confirm button?
- A Betting App Shows a Win but No Payout
- What's the best way to check whether a casino screenshot is fake?
- Why did a sportsbook ask for the source of my funds?
- What is the best way to dispute a gambling withdrawal fee?
- Can a gambling app keep my balance because my card expired?
- Can I withdraw to a bank account belonging to a friend?
- Why is a sports bet deposit displayed as a different merchant name?
- How do I close a gambling account permanently rather than merely log out?
- What's the best way to stop gambling adverts appearing after I self-exclude?
- Can I ask a bookmaker for all my old bet receipts?
- How can I tell whether a betting affiliate link is disguised as an independent review?
- Why does a betting app show a different cash-out value every second?
- What is the best way to record a problem with geolocation in a licensed betting app?
- Can I open a sports betting account using a foreign phone number?
- What happens to my account if my sportsbook licence expires?
- Can a betting company pay me in crypto instead of the currency shown on my bet slip?
- What is the best way to check sports-betting profits for tax records?
- What's the best way to avoid gambling apps on a shared family tablet?
- Can someone recover money sent to an illegal casino through a chargeback?
- How do I recognise a fake betting-site login page?
- What's the best method to dispute a betting account's 'duplicate account' closure?