Accounts, payments and withdrawals
What is the best way to record a problem with geolocation in a licensed betting app?
Direct answer
Record the error, network type and device settings, then ask technical support; do not bypass location restrictions.
How to use this answer
The principle is supported by the referenced rules, but a different operator or market can apply a different settlement condition. Treat the named provider as a specific example, not as a universal betting rule.
The practical next step is to check the account history, verification request and the provider’s payment rules. Transfer times, identification and dispute handling can differ by provider and payment method.
Reference: gamblingcommission.gov.uk · published rules or source ↗