What's the Best Choice?
Home / Answer
STRAIGHT ANSWER · Work, software & accounts

How do I stop a CRM reassigning a contact while leaving the old owner as a follower?

Our answer

Remove old contact followers separately from owner reassignment, and check visibility permissions; changing Owner does not remove followers.

Why this approach makes sense

Device software, permissions and connected services change how a feature behaves; use settings for the actual model rather than a generic workaround.

Before you try it

Verify the relevant device and account permissions, and make changes one at a time.

Questions people ask

Which first step can help me stop a CRM reassigning a contact while leaving the old owner as a follower?

Remove old contact followers separately from owner reassignment, and check visibility permissions; changing Owner does not remove followers.