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STRAIGHT ANSWER · Travel & luggage

Why does a flight booking website show a different baggage allowance after I pay?

Our answer

Save the booking conditions and e-ticket, compare operating-airline rules and challenge any difference against the ticketed allowance.

Why this approach makes sense

Travel, transport and payment providers use different rules. The correct answer comes from the actual booking, provider and transaction.

Before you try it

Check the operator’s current conditions and keep any relevant receipt or confirmation.

Questions people ask

What might explain the problem involving a flight booking website show?

Save the booking conditions and e-ticket, compare operating-airline rules and challenge any difference against the ticketed allowance.