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STRAIGHT ANSWER · Travel & luggage

Why does my hotel Wi-Fi work on my phone but not on a travel router?

Our answer

Captive hotel portals often authenticate by device MAC address; use the travel router’s captive-portal setup or registered MAC where allowed.

Why this approach makes sense

Travel, transport and payment providers use different rules. The correct answer comes from the actual booking, provider and transaction.

Before you try it

Check the operator’s current conditions and keep any relevant receipt or confirmation.

Questions people ask

Which likely cause should I check for my hotel wi-fi work on my phone but not on?

Captive hotel portals often authenticate by device MAC address; use the travel router’s captive-portal setup or registered MAC where allowed.