Why does an e-gate reject my passport but the staffed counter accepts it?
Our answer
Clean the passport data page and remove case covers, then use staffed processing if the chip or facial match fails.
Why this approach makes sense
Travel, transport and payment providers use different rules. The correct answer comes from the actual booking, provider and transaction.
Before you try it
Check the operator’s current conditions and keep any relevant receipt or confirmation.
Questions people ask
What is a practical explanation for this behaviour involving an e-gate reject my?
Clean the passport data page and remove case covers, then use staffed processing if the chip or facial match fails.