A Parcel Was Marked Delivered at the Wrong Address
Keep the tracking details and delivery photograph, then report the incorrect location through the courier’s missing-parcel process. Contact the seller as well if the delivery cannot be resolved.
Three steps to take
- Check whether the parcel was left with a mail room, reception or another resident before filing a report.
- Save the tracking number and any photograph that clearly shows a different front door or location.
- For Australia Post, use the delivered-but-not-received enquiry form; also tell the sender and retain order and payment records.
Why this works
Australia Post specifically allows an enquiry where a delivery photograph shows a parcel at the wrong address. The courier can investigate with the driver and delivery centre.
Avoid going to an unknown private address or confronting occupants because of a guessed location. The delivery company should investigate the discrepancy.
Recommended tool or official service
Australia Post delivered-parcel enquiry
If a retailer says delivery was completed but the item never reached you, keep the courier case reference for follow-up with the retailer.
Open Australia Post delivered-parcel enquiry — official websiteFrequently asked questions
Does a delivery photograph prove I received the package?
No. A photograph of a parcel at an unrelated location can support a missing-delivery enquiry.
Should I contact the seller or courier?
Usually both: the courier investigates delivery and the seller may need to resolve the order.
What evidence is useful?
Tracking details, order confirmation, delivery photo, messages and any reference number.
What if the parcel may have been stolen?
Report a suspected theft through the appropriate local process, while also following up on the delivery investigation.
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