Seller delivered a cheaper model than you ordered
Photograph the packaging, label and model number against the original listing and receipt. Tell the seller that the item is not as described and request the appropriate correction, replacement or refund.
What to do next
- Photograph the packaging, label and model number against the original listing and receipt.
- Tell the seller that the item is not as described and request the appropriate correction, replacement or refund.
- Do not use the item extensively before documenting the mismatch; preserve all correspondence if you need payment-platform help.
Recommended service or product
ACCC consumer guarantees
Start with the responsible provider or public information service. It can address the specific account, booking, consumer-rights or technical issue rather than recommending an unrelated purchase.
Open ACCC consumer guarantees — official websiteWhat to check before deciding
Tell the seller that the item is not as described and request the appropriate correction, replacement or refund. Do not use the item extensively before documenting the mismatch; preserve all correspondence if you need payment-platform help.
Frequently asked questions
Which checks matter most for seller delivered a cheaper model than you ordered?
Photograph the packaging, label and model number against the original listing and receipt.
What should I do next if the issue with seller delivered a cheaper model than you ordered remains?
Tell the seller that the item is not as described and request the appropriate correction, replacement or refund.
What should I do next if the issue with seller delivered a cheaper model than you ordered remains (part 3)?
Do not use the item extensively before documenting the mismatch; preserve all correspondence if you need payment-platform help.
Which details are most important for seller delivered a cheaper model than you ordered?
Wrong model can breach description guarantees. Preserve invoice/model evidence; major versus minor remedy rules still apply.