Second-hand device still linked to its previous owner
Ask the seller to remove the device from their Apple, Google or manufacturer account and complete a factory reset.
What to do next
- Ask the seller to remove the device from their Apple, Google or manufacturer account and complete a factory reset.
- On an iPhone or iPad showing Activation Lock, Apple says the previous owner must release it; a receipt may help with official support, but bypass tools are not a reliable or authorised remedy.
- Seek a return or refund if the seller cannot supply an unlocked device.
Recommended service or product
Apple Activation Lock instructions
Apple Activation Lock instructions is a relevant starting point for this task because it offers the official service, tool or product category used in the steps above.
Open Apple Activation Lock instructions — official websiteWhat to check before deciding
On an iPhone or iPad showing Activation Lock, Apple says the previous owner must release it; a receipt may help with official support, but bypass tools are not a reliable or authorised remedy. Seek a return or refund if the seller cannot supply an unlocked device.
Frequently asked questions
Which checks matter most for second-hand device still linked to its previous owner?
Ask the seller to remove the device from their Apple, Google or manufacturer account and complete a factory reset.
What should I do next if the issue with second-hand device still linked to its previous owner remains?
On an iPhone or iPad showing Activation Lock, Apple says the previous owner must release it; a receipt may help with official support, but bypass tools are not a reliable or authorised remedy.
What is a sensible follow-up for second-hand device still linked to its previous owner?
Seek a return or refund if the seller cannot supply an unlocked device.
Which details are most important for second-hand device still linked to its previous owner?
Apple explicitly advises not taking ownership of used activation-locked iPhones until former-owner lock is cleared.