Retailer rejects a screenshot of your receipt
Show the retailer reasonable proof of purchase such as a digital receipt, photo/screenshot of a receipt, payment statement or transaction reference.
What to do next
- Show the retailer reasonable proof of purchase such as a digital receipt, photo/screenshot of a receipt, payment statement or transaction reference.
- Under Australian Consumer Law there is no absolute requirement to present the original paper docket, though the evidence must reasonably establish the purchase.
- Ask for the refusal in writing if the retailer rejects it without reviewing the evidence.
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ACCC consumer rights
Start with the responsible provider or public information service. It can address the specific account, booking, consumer-rights or technical issue rather than recommending an unrelated purchase.
Open ACCC consumer rights — official websiteWhat to check before deciding
Under Australian Consumer Law there is no absolute requirement to present the original paper docket, though the evidence must reasonably establish the purchase. Ask for the refusal in writing if the retailer rejects it without reviewing the evidence.
Frequently asked questions
What details should I verify about retailer rejects a screenshot of your receipt?
Show the retailer reasonable proof of purchase such as a digital receipt, photo/screenshot of a receipt, payment statement or transaction reference.
What should I do next if the issue with retailer rejects a screenshot of your receipt remains?
Under Australian Consumer Law there is no absolute requirement to present the original paper docket, though the evidence must reasonably establish the purchase.
What is a sensible follow-up for retailer rejects a screenshot of your receipt?
Ask for the refusal in writing if the retailer rejects it without reviewing the evidence.
Which details are most important for retailer rejects a screenshot of your receipt?
ACCC accepts varied reasonable proofs including digital documents, bank statements and photos; original paper receipt is not mandated.