Parcel arrived after you already received a refund
Keep the item unused and contact the retailer in writing with the refund and delivery references.
What to do next
- Keep the item unused and contact the retailer in writing with the refund and delivery references.
- Ask for return instructions and a prepaid label where appropriate; do not assume the parcel is automatically a free gift.
- Rights and costs depend on the circumstances and the relevant consumer law.
Recommended service or product
ACCC consumer rights
Start with the responsible provider or public information service. It can address the specific account, booking, consumer-rights or technical issue rather than recommending an unrelated purchase.
Open ACCC consumer rights — official websiteWhat to check before deciding
Ask for return instructions and a prepaid label where appropriate; do not assume the parcel is automatically a free gift. Rights and costs depend on the circumstances and the relevant consumer law. This was an item you originally ordered, so do not treat it as unsolicited goods simply because it arrived after a refund. Ask the seller to arrange its return in writing.
Frequently asked questions
What details should I verify about parcel arrived after you already received a refund?
Keep the item unused and contact the retailer in writing with the refund and delivery references.
What is a sensible follow-up for parcel arrived after you already received a refund?
Ask for return instructions and a prepaid label where appropriate; do not assume the parcel is automatically a free gift.
What is a sensible follow-up for parcel arrived after you already received a refund (part 3)?
Rights and costs depend on the circumstances and the relevant consumer law.
Which details are most important for parcel arrived after you already received a refund?
Refunded but previously ordered parcel is not automatically an unsolicited gift; communicate in writing and preserve the item.