Package is going to your old address
Immediately request a delivery redirection with the carrier and update the retailer, using the tracking number.
What to do next
- Immediately request a delivery redirection with the carrier and update the retailer, using the tracking number.
- Redirection availability depends on the parcel's status, address and service; don't assume a change-of-address notice redirects every parcel.
- If delivered to the old property, ask the current occupant or carrier to arrange lawful recovery.
Recommended service or product
Australia Post MyPost
Australia Post MyPost is a relevant starting point for this task because it offers the official service, tool or product category used in the steps above.
Open Australia Post MyPost — official websiteWhat to check before deciding
Redirection availability depends on the parcel's status, address and service; don't assume a change-of-address notice redirects every parcel. If delivered to the old property, ask the current occupant or carrier to arrange lawful recovery.
Frequently asked questions
What details should I verify about package is going to your old address?
Immediately request a delivery redirection with the carrier and update the retailer, using the tracking number.
What should I do next if the issue with package is going to your old address remains?
Redirection availability depends on the parcel's status, address and service; don't assume a change-of-address notice redirects every parcel.
What should I do next if the issue with package is going to your old address remains (part 3)?
If delivered to the old property, ask the current occupant or carrier to arrange lawful recovery.
What practical considerations apply to package is going to your old address?
AusPost in-transit redirection is conditional; may be unavailable if parcel already on board or sender blocks it.