The answer
Solana token balances are typically held in token accounts associated with the owner and token mint, separate from the main SOL account.
What to do next
Check the token mint address and associated token account on an explorer. A new token account does not necessarily mean a new private key.
Solscan
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Ledger hardware wallet
A hardware signing device to compare for supported Solana assets; it does not fix Solana network, token or smart-contract faults.
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Frequently asked questions
Can multiple tokens share one Solana associated token account?
Usually each mint has a distinct associated token account for a particular owner.