The answer
The recovery phrase gives control over the keys and funds. A person asking for it to fix a balance display, connect a wallet or process a refund is attempting credential theft.
What to do next
Stop communicating, do not enter the phrase anywhere, and move funds to fresh keys if the phrase was already exposed.
Trezor hardware wallets
Hardware wallet or backup product relevant to a self-custody question. Availability, supported assets and local eligibility must be checked before signing up or buying.
Visit Trezor hardware wallets ↗Official provider link · Compare suitability and availability before choosing.Related crypto questions
Frequently asked questions
Can customer support recover funds just from my seed phrase?
Anyone who obtains the correct seed may control the funds; never disclose it to support.