The answer
A BIP39 passphrase is a separate input. Having all the recovery words without the precise passphrase may open a different wallet.
What to do next
Document the passphrase separately and test against a known address or fingerprint.
Trezor hardware wallets
Hardware wallet related to device/backup security; not a guarantee of recovery or anonymity. Availability, supported assets and local eligibility must be checked before signing up or buying.
Visit Trezor hardware wallets ↗Official provider link · Compare suitability and availability before choosing.