The answer
An app can show zero on the wrong network while the balance remains on the original chain. This is a display or chain-selection issue unless there was an actual on-chain transfer.
What to do next
Locate the original transaction and token contract on the correct chain explorer, then enable that network and asset in the wallet.
MetaMask
This resource helps with the question, but is not presented as a commissionable partner.
Visit MetaMask ↗Useful research or product resource; no affiliate status assumed.RELATED PRODUCT OR SERVICE
Kraken crypto exchange
A crypto exchange to compare for supported assets and networks; not a repair for a failed transfer or permission issue.
Explore Kraken crypto exchange ↗Official website; affiliate programme available to apply for. No tracked link or partner approval yet.Related crypto questions
Frequently asked questions
Is the same token ticker proof I selected the right chain?
No. Many networks use the same ticker for separate contracts or tokens.